The Latest on Texell's Response to the novel coronavirus (COVID-19)


COVID-19 Update for Texell Members

Update - June 22, 2020
We have been notified that an employee at our Drive-thru Branch at 17 N. 11th Street in Temple has tested presumed positive for COVID-19.

We decided to perform a deep clean on the branch immediately. We notified other employees that were in close contact and encouraged them to request a COVID-19 test and isolate while they wait for test results. Since this location only provides drive-thru service, no members had close contact with our employees.

The drive-thru at 17. N. 11th Street is open to serve you since the deep clean has been completed.

We continue to encourage you to use our digital services for your banking needs.



Update on COVID-19 and Texell Credit Union Services

Update - June 15, 2020

Lobbies are open by appointment only for account and loan services. All teller transactions will still be conducted in the drive-thrus. To make an appointment please call 855.773.1604, option 6.

 You will be asked to wear a facemask. Identification will still be required, and you may be asked to temporarily pull down your mask to confirm your identity. 

  • We have installed plexiglass shields at our member service desks to provide additional protection. 
  • Our lobbies are regularly sanitized. You will find hand sanitizer at every entrance and throughout the branch for your use and convenience.

 We still encourage you to use our digital services for your banking needs. You’ll find more information on the many services we can provide via phone, text and email and through Texell.org or our Mobile App below.


Update on COVID-19 and Texell Credit Union Services

Update - May 1, 2020

 

For the health and well-being of our members and employees, Texell will not be opening our lobbies just yet. Financial transactions within our branch often require close contact. While we applaud the Governor for his phased plan to reopen some businesses responsibly, we feel continuing to limit in-person transactions is the best strategy to ensure the safety of our members and our team.

 We encourage you to use our digital services for your banking needs and only visit our drive-thrus if you can’t complete your transaction through one of our self-service channels. If you do not have access to a vehicle, we are temporarily allowing walk-up service at our drive-thrus, but ask that members please use an abundance of caution to avoid potential injuries.

 

Update on COVID-19 and Texell Credit Union Services During Shelter-In-Place.

Update - March 24, 2020

Credit Unions are considered essential services during shelter-in-place orders.  We encourage you to use our digital services for your banking needs while the novel coronavirus remains a concern, and only visit our drive-thrus if you can’t complete your transaction through one of our self-service channels.   If you do not have access to a vehicle, we are temporarily allowing walk-up service at the drive-thru, but ask that members please use an abundance of caution to avoid potential injuries.

Texell’s lobbies remain temporarily closed.
 
Texell’s drive-thrus will remain open:
7:30 a.m. – 6:00 p.m. | Monday – Friday
9:00 a.m. – 1:00 p.m. | Saturday

Phone, chat and text messaging assistance are available:
8:00 a.m. – 6:00 p.m. | Monday - Friday
9:00 a.m. – 3:30 p.m. | Saturday

We are committed to serving our members in the safest way possible.  We will continue to monitor this developing situation and adjust as necessary.  We will continue to monitor this developing situation and make adjustments as necessary.  For more information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.  Thank you for being a Texell member. Stay safe and well.


Texell Service Availability during COVID-19 Shelter-in-Place

Update - March 18, 2020

Texell Credit Union is committed to providing our members with the same excellent member service while our lobbies are closed. We are still able to serve you through our drive-thrus, online and by phone. Please take a look at our services in the chart below and the methods in which you can access your funds and conduct transactions.


Image - COVID-19 and Services Available

 

Branches Without a Drive-Thru

  • West Adams and Downtown Temple:  If you usually visit our West Adams or Downtown branch lobbies, please visit our branch and ATM locator to find the nearest location with a drive-thru.

  • Georgetown:  If you have a pressing issue that cannot be managed by any of our self-service channels, please call 512.868.0166 x 5600 to make an appointment for curbside service.

Contact Information

You can also call or text us at 254.773.1604 or use our Live Chat feature at https://chat.texell.org.  If you have an urgent need to contact your branch, please refer to the contact numbers below:

Branch Contact Number
31st Street 254.773.1604, x 5537
Belton 254.773.1604, x 5614
Cedar Park 512.259.1122, x 5172
Downtown Temple 254.773.1604, x 5613
Georgetown 254.773.1604, x 5535
Hewitt 254.773.1604, x 5535
Killeen 254.773.1604, x 5558
West Adams 254.773.1604, x 5125

Texell's Digital Banking Services

We strongly encourage you to use Texell’s e-Branch Home Banking or our Mobile Banking app.  If you haven’t enrolled in these services yet, it’s secure and easy.


How to Enroll in e-Branch Home Banking

Download the Texell Mobile App Today

Image - Mobile Device App Stores - Google Play, iOS App Store, Windows Store (Tap to download)


Mobile App Enrollment

If you have enrolled for e-Branch, you are already enrolled in Mobile Banking. Mobile Banking and e-Branch share the same login credentials.  You may register online or directly through your device following these simple steps.

  1. Download the FREE Texell Mobile Banking app in the App Store or Google Play store – Click on the Apple App Store, Google Play Store, or Windows Store link above for quick access. After launching the app, click the Enroll link near the bottom of the screen.
  2. Follow the directions on the device.
  3. Open the confirmation email.
  4. Log in!

How to Make a Mobile Deposit